Detailed Experience

CRM, CRM, timekeeping, & Looker Studio dashboard tools

• •Built an internal timekeeping, CRM, and overtime validation system adopted by staff.
• •Automated reporting workflows, saving 7+ hours per day in manual productivity tracking.
• •Resolved 20+ technical support issues weekly across desktop, network, and internal tools.
• •Developed Looker Studio dashboards for daily, weekly, and monthly AI performance insights.
• •Annotated and validated 100+ Filipino-language transcripts to improve AI response accuracy.
• •Improved AI knowledge base quality by configuring regex rules, policy boundaries, and validation workflows.

Delivered 10+ custom web apps using React, Node.js, PHP, and SQL databases

• •Delivered 10+ custom web applications using React, Node.js, PHP, and SQL.
• •Maintained 100% client satisfaction, leading to repeat projects and referrals.
• •Built scalable APIs, dashboards, and user interfaces for client business workflows.
• •Improved client system performance by up to 50% through code optimization and workflow automation.

Coursework: Software Eng, Distributed Systems, Databases

• •Relevant Coursework: Software Engineering, Data Structures, Design and Analysis of Algorithms, Object-Oriented Programming, Database Systems, Web Development & Programming, Operating Systems, Computer Networks, Distributed Systems, Information Assurance & Security.
• •Leadership: Served as Editor-in-Chief for The Port Publication for 3 years (2022 to 2025).